La-Vie’s privacy policy applies to personal information we collect from our customers and job applicants through our website (laviebd.com) and at stores across Bangladesh. The policy outlines the information we collect about customers and job applicants; how we use, disclose and otherwise manage this information; and the choices you have to restrict our usage of this information. Ensuring the privacy of your personal information is important to us.
We collect personal information when you:
- Purchase, order, return or exchange products and services
- Register on our website.
- Track your order through La-Vie’s website
- Sign up for La-Vie’s newsletter
- Send or purchase a gift card
- Apply for a job at La-Vie through our website or other third party job portals
- Participate in our promotions or surveys
- Contact us with a comment, question or complaint
You do not have to provide us with any personal information when you make cash purchases at our stores. However, if you use a credit or debit card for your purchases we will collect your card-related information and your signature in order to process your payment. We may also collect your suggestions, complaints or enquiries through emails or complaint/suggestion forms.
No La-Vie’s store or website accepts orders placed over phone or fax. We will never ask for your credit/debit card or any other sensitive information over the phone or email.
You are not required to register to browse our website. However, you will be required to create an account if you wish to avail special services that registered users can enjoy, by providing us with your email address and a password. Personal information (such as name, address, mobile number, email address, billing address, shipping address and credit card information) you provide to us while creating or updating your account and at checkout on our website is stored in electronic files on our web server and our internal systems in Bangladesh. We use this information to provide and administer the services you have requested and for other purposes to which you have consented.
You may choose to engage with our content on or through third-party social networking websites, plug-ins and applications. If you choose to do so, you may allow us to have access to certain information associated with your social media account (such as, name, username, email address, profile picture, and gender information) to receive our content or as a requirement of the operation of the website, plug-in or application.
We may transfer (or otherwise make available) your personal information third parties who provide services on our behalf. We use service providers to process data and online payments, deliver our products and services, host our website, send emails, run our promotions and surveys, to help us better understand your use of our website, and to improve our website. All of our service providers are required to maintain the confidentiality and security of your personal information and to use it only in compliance with applicable privacy laws. These service providers are not authorized to use your information in any manner, other than in helping us to provide you with products and services or as otherwise required by the law.
Your privacy is important to us. We ensure practical administrative, technical and physical safeguards in an effort to protect against the loss, theft, unauthorised access, use, modification and disclosure of personal information in our custody and control. Our measures to safeguard personal information in our custody and control include, providing access to personal information only to employees and authorised service providers who require such information for the purposes described in this privacy and security policy. To provide you with an increased level of security, online access to certain personal information may be protected with a password you create. We strongly recommend that you do not disclose your password to anyone. We will never ask you for your password in any unsolicited communication.
We may periodically update this privacy policy for new, unanticipated uses not previously disclosed. Any changes made to the policy will be posted here.
If you wish to access or update your profile details that we have about you, or to correct factual errors in our records, please contact us. To protect your privacy, we will take necessary steps to verify your identity before granting access or making corrections. You can also easily update your account information by logging on to your La-Vie’s account.